© document.write(new Date().getFullYear()), Once we receive your request, we'll email you a. Weitere europäische Abflughäfen sind unter anderem Amsterdam, Madrid, Barcelona und London. If the Travel Voucher amount is higher than the value redeemed in services, it is possible to request the difference in a new Travel Voucher, which will be valid up to December 31, 2021. As they say, it pays to be patient. Sales. Can I get a refund for a redeemed ticket via the site? I originally was given a voucher to use by November 2020. Sie können Ihren Travel Voucher je nach den in Ihrem Land geltenden Vorschriften gegen LATAM-Dienste oder gegen Bargeld eintauschen, entweder durch Banküberweisung oder Bargeld. Reply. Voluntary refunds for tickets purchased with a Travel Voucher When the refund is allowed : we’ll refund the entire amount you’ve paid with the Travel Voucher via a new Travel Voucher for exclusive use with LATAM services and any additional fees you may have paid, via Travel Vouchers for use with LATAM services or a bank transfer redemption. The request is made on an individual basis. As they say, it pays to be patient. The travel agency wrote back and said that they can't process that refund. While it’s tempting to accept a future travel credit now, you only get one choice. He called Expedia in June and spoke to another agent. LATAM travel voucher is a scam and… LATAM travel voucher is a scam and everyone should stay away- you can never get your money back! Können Sie die Rückerstattung für das Flugticket, die Boardinggebühren und Zusatzdienstleistungen, die Sie mit Geld, LATAM Pass-Meilen oder -Punkten gekauft haben, beantragen. Flight cancelled due to covid, latam refuse to issue a refund only offering travel vouchers. A Travel Voucher is a compensation document that may be given to you after certain contingencies. I will be given a full refund because there was a flight change associated with the itenary I was not charged any change fees. Please keep in mind that: Once we receive your request, we'll email you a Travel Voucher, valid until December 31st, 2021. We’ll refund the entire amount you paid with a Travel Voucher, via new Travel Vouchers for exclusive use with LATAM services, and unused fees and taxes, as well as any additional fees you’ve paid, via Travel Vouchers for use with LATAM services or a bank transfer redemption. What does it means the end of the agreement with American Airlines? To find out more about the policies on flexibility and precautions that we have taken in response to the coronavirus outbreak, please go to our section with important information about COVID-19. Select your country to change the site version  New Zealand If you still don't know when you will be able to travel, rest assured that you will not lose your money. You may be able to request a refund for your fare, boarding fees and additional services you purchased in cash, with Miles or with LATAM Pass Points. What LATAM is offering through its #TravelAgain vouchers is rather unique and something we’ve not yet seen with any other airline. LATAM has most of its operations in Chile. I originally was given a voucher to use by November 2020. If you decide to voluntarily accept the voucher, you won’t be able to convert it to a refund if the airline ends up canceling your flight. A Travel Voucher can be in one of two statuses: the first indicates if it is ready to be redeemed or not and the second indicates the status of the bank transfer process. … This system will check if your flight has been cancelled and allow you to process your refund or credit voucher. Share. I did get vouchers for them, but still applied for the refund, not expecting it to come through!!! For departures before December 31, a €50 bonus is subtracted from the price difference. Wheelchair BSCT Special Meals Additional Seat (EXST / CBBG) PETC AVIH. Due to the complex situation that we are all going through on a global scale, we remind you that we are receiving a high volume of calls to our Contact Center. Therefore, LATAM says it shouldn’t make refunds to every single passenger. Call us only if you will be flying within the next 48 hours. I called UA yesterday via the Korean language line ( good trick to avoid a 2 hour hold, use any language other than English or Spanish) got thru in 5 minutes. Depending on the delays from the airlines the refund process can take between 2-8 weeks, and even longer in extraordinary cases after an application has been made to the airline. Involuntary refunds of tickets purchased with a Travel Voucher. Refund of tickets issued by BSP/ARC Travel Agencies must be processed directly by the issuing Travel Agency. Voluntary refunds for tickets purchased with a Travel Voucher When the refund is allowed : we’ll refund the entire amount you’ve paid with the Travel Voucher via a new Travel Voucher for exclusive use with LATAM services and any additional fees you may have paid, via Travel Vouchers for use with LATAM services or a bank transfer redemption. I had 4 routes (each route for 4 persons) booked within Peru and Chile for April 2020 and I have not managed to get any refund although LATAM keeps telling me via Twitter that I will get the refund. From the date when Travel Voucher was issued, you have up to 6 months to redeem the associated amount for a bank transfer, for flights or for services purchased on LATAM.com, according to the shown compensation amount. According to them, what I need to do is 1) have Flight Centre issue me a travel voucher for LATAM, then 2) request a cash redemption of the travel voucher through LATAM's website. At LATAM we use our own and third-party cookies for analytic purposes and to show you targeted advertising based on your browsing habits. So I called LATAM and they indicated that I need to request to transfer the kids vouchers to my name since they don't have bank … Effective immediately, KLM customers can request a refundable voucher – free of charge and for whatever reason – for all tickets with a planned departure up and until 31 March 2021. Please keep in mind that: Select your country to change the site version, Design your own travel experience in Plan and Book, Get inspired and experience a whole new world, General terms and conditions for online purchases. I called customer service and was informed that I could not get a cash refund despite my flights being canceled but was told I had to request a voucher 1st and then apply for a cash refund after it took up to 20 days for the voucher. COVID 19 Voucher/Refund Request and LIVE Status … Refund of LATAM TRAVEL (Colombia Only) Due to local regulation in Colombia and as an answer of COVID-19 global context, for LATAM Travel services all refunds process in Colombia will be done according to the Decree 577 published on April 15, 2020, article 4. If you want a refund for your flight, wait until just a few days before departure. Voucher: Yes, valid until August 30, 2020, with a €50 bonus. Please use our COVID 19 Refund Request and LIVE Status Check system on our Help page. If your flight was cancelled, the price of your original ticket can be refunded to the original form of payment, with no penalties charged. *You can order this service at LATAM.com or calling our Contact Center. We are aware that due to the new lockdown restrictions put in place on the 4th January 2021 your travel may be restricted. To request a refund, you will have to fill out a refund request form, where you will enter your reservation code and ticket number. Travel rewards and credit cards expert and editor at Forbes Advisor. LATAM Pass LATAM Travel LATAM Cargo. Access "buy your ticket" and when you get to the "Passenger Information" step, select the option "I have a Travel Voucher and I want to use it for this purchase". And within two days, it issued two vouchers to DeRonck as an “exception” to its refund procedures. LATAM. Useful. Hopefully they will come through, too. Rebooking: Yes, no rebooking fee, but price difference. It was April 1 that I applied for the refund. Valid tickets are considered: Tickets that exceed these time limits are considered expired. – Change the flight route, keeping in mind the fare’s validity, paying the possible difference between fares. GB. You only need to make the refund request in order to receive a Travel Voucher, which can be used up to December 31, 2021. Go to the form to create a request in the Help section of the LATAM.com website. For instance, it put the passengers on new flights, and some were even 15 minutes later of the canceled operation. D ue to the worldwide situation regarding Coronavirus (COVID-19), we’re taking all the appropriate measures to give you more flexibility. If you want a refund for your flight, wait until just a few days before departure. Insgesamt fliegt LATAM Airlines 120 Ziele in ganz Lateinamerika an. Â. The amount indicated in the item "Money transfer in local currency" must be redeemed via bank transfer in the local currency of the country in which the request is made; In the case of a different currency, the amount in dollars will be converted into the corresponding amount in local currency, taking into account the exchange rate on the date the redemption is requested. News & Contingencies Commercial Policy. Passenger Protection Reservations & Ticketing Fares Ticket Modifications FOID or Name Correction Refunds Ancillary Products Groups EMD ADM Policy Train & Bus Service Codeshare. You've already flagged this Neil Fraser 3 reviews. Es gibt jedoch nur einen Abflughafen in Deutschland und dieser befindet sich in Frankfurt am Main. Please use our COVID 19 Refund Request and LIVE Status Check system on our Help page. Valid until August 31, 2020, for travel up to April 30, 2021. Special Needs. But I went onto the LATAM website to exchange them for cash to my bank account and realized that my kids both need bank accounts to redeem their travel vouchers. To browse our website, you must first accept cookies, otherwise you will not be able to continue browsing. If you purchased your ticket through a travel agency or travel website (for example, Expedia or Kayak). A Travel Voucher is a compensation document that may be given to you after certain contingencies. DeRonck redeemed the vouchers for their cash value, and within two more days, LATAM deposited the funds in his checking account. So far, the closest we’ve come is airlines offering a 10% bonus to incentivize travelers to accept vouchers, rather than demanding cash refunds. You can redeem your Travel Voucher for LATAM services or for money, whether via a bank transfer or in cash, depending on the regulations in your country. Wie kann ich meinen Travel Voucher eintauschen? The refund amount will be paid out to your original form of payment. We’ll refund the entire amount you paid with a Travel Voucher, via new Travel Vouchers for exclusive use with LATAM services, and unused fees and taxes, as well as any additional fees you’ve paid, via Travel Vouchers for use with LATAM services or a bank transfer redemption. Flight cancelled due to covid . British Airways and easyJet are refusing to adhere to EU guidance and refund passengers who were issued vouchers when their flights were cancelled due to the pandemic. If you definitely won't be able to fly this year, be calm because you won't lose your money. If the redemption is made via our Contact Center, it is possible to request the new Travel Voucher on the same call; if done at LATAM.com, it will be necessary to call our Contact Center within 7 days; It is also a document we send you whenever a ticket or service refund is requested. Some passengers willingly accepted vouchers, believing they were helping the airlines, but others claim they weren’t told they were entitled to cash refunds, or were issued with vouchers they … You can use it on a variety of our services: tickets on LATAM flights, aditional baggage, paying for fines or baggage excess, fee differences, among others. Ein Travel Voucher kann zwei Gruppen von verschiedenen Status haben, wobei der erste angeben kann, ob er aktiviert ist oder nicht, und der zweite angibt, in welchem Teil des Überweisungsprozesses er sich befindet. Therefore, if you were flying with other people, each one of the passengers will have to fill out their own form. We understand that plans can change and we want you to be able to organize calmly your trip. Due to the global situation caused by the new coronavirus (COVID-19) pandemic, we are taking the necessary steps to give you more flexibility. To request a refund, you will have to fill out a refund request form, where you will enter your reservation code and ticket number. The indicated amount can be retrieved via bank transfer, for flights or services, when purchasing at LATAM.com. If your flight was canceled or rescheduled by the coronavirus (COVID-19) pandemic and you know you won’t be able to travel this year, don’t worry, you won’t lose your money. LATAM also delivered travel vouchers or has even made some refunds. Only valid* refundable LATAM tickets will be accepted for refund. If your flight was cancelled or if there has been an itinerary change that is our fault, you have the following options: – You can bring the flight forward by up to 7 days or postpone it by 15 days from the original date, without any penalties in Reschedule your flight. Ein Travel Voucher ist ein Verrechnungsdokument, das im Falle von unvorhergesehenen Situationen ausgestellt werden kann. I saw the credit posted to my bank account dated yesterday. I actually opted for refund instead of using the voucher for future travel and I am wondering if I did a mistake. In order to help our passengers, if you want to contact us to get assistance, please only do so if you are flying within the next 48 hours. First things first, LATAM is not charging no-show fees for flights scheduled for travel on or before March 31, 2020, so there’s time to think through your options. Therefore, if your Travel Voucher was issued … If the redemption is made via our Contact Center, it is possible to request the new Travel Voucher on the same call; if done at LATAM.com, it will be necessary to call our Contact Center within 7 days; Ticket purchases can be made through our Contact Center and in all countries where LATAM stores are located; At our Contact Center, it is possible to redeem the Travel Voucher for services or by a bank transfer in favor of a third person as long as all the necessary documentation is presented; In the case of redemption of the Travel Voucher for LATAM services, the amount covers the payment of the net fare; payment of fees and taxes must be made with another means of payment. Um diese zu beantragen, müssen Sie das Antragsformular für die Rückerstattung ausfüllen, wo Sie Ihren Reservierungscode und Ihre Ticketnummer eingeben müssen. Fare rules will not apply. Read more information about our privacy policy To browse our website, you must accept our cookies, otherwise it will be blocked. Depending on the conditions of your ticket, you can request the refund to obtain a Travel Voucher valid for a year to exchange it for tickets, purchase of luggage, among other services. You may be able to request a refund for your fare, boarding fees and additional services you purchased in cash, with Miles or with LATAM Pass Points. From the date when Travel Voucher was issued, you have up to 6 months to redeem the associated amount for a bank transfer, for flights or for services purchased on LATAM.com, according to the shown compensation amount. Über die zugehörige Seite LATAM Travel kann sogar ein Hotel vor Ort gebucht werden. I called UA yesterday via the Korean language line ( good trick to avoid a 2 hour hold, use any language other than English or Spanish) got thru in 5 minutes. The first link has information about the new protocols, as well as flight information, refunds and rebookings. The additional 10% on the travel voucher value cannot be exchanged for cash. We are aware that due to the new lockdown restrictions put in place on the 4th January 2021 your travel may be restricted. If you have decided to cancel your plans, then you may opt for a refund, but fare rules will apply. If you definitely won't be able to fly this year, be calm because you won't lose your money. Photo: Getty Images Buy now, redeem later. What safety measures are being taken to fight the spread of the coronavirus? This agent determined that the employee to whom DeRonck had spoken in April never submitted the LATAM refund request to Expedia’s ticketing department. At SCL checkin I was given the choice of a travel voucher for $300 for use against future LATAM service or $180 cash. What options do I have for changing my flight? I received 4 travel vouchers from LATAM this morning, which is great. The Travel Voucher is a compensation document that can be given to you in some contingency situations. How long is a Travel Voucher valid for? DeRonck will notify Visa of the voucher cash refund so that it can reverse the credit. My boyfriend and I have requested a refund for our canceled flight since March and still have not received the refund to this day; instead, they sent travel vouchers. Therefore, you have up to December 31, 2021 to exchange it for flights. This system will check if your flight has been cancelled and allow you to process your refund or credit voucher. Refund: Not actively offered, but subject to EU law. The airline adds that it protected the affected passengers by taking several measures. Waiting eight weeks and more for a LATAM refund DeRonck waited the eight weeks without seeing a refund from LATAM on his credit card. Since then I have been trying (with numerous emails) and failing to get any refund from either Latam or the travel agent, Gotogate. I have 2 more flights on them, at approx $50/each. Verifizierungserklärungen für das Einlösen von LATAM-Dienstleistungen oder Bargeldbeträgen In Kraft: Gibt an, dass der Travel Voucher innerhalb der … Can I change or return a ticket redeemed with LATAM Pass Miles or LATAM Pass Points? If you decide to voluntarily accept the voucher, you won’t be able to convert it to a refund if the airline ends up canceling your flight. Customers then have the choice of buying a new ticket with the voucher or requesting a refund. Still can’t find what you’re looking for? Applies only to itineraries with flights sold and operated by LATAM Airlines Group; LATAM Airlines Chile, LATAM Airlines Argentina, LATAM Airlines Perú, LATAM Airlines Colombia, LATAM Airlines Ecuador, LATAM Airlines Brasil and LATAM Airlines Paraguay; In the event that the value of the Travel Voucher is insufficient for payment, the difference may be paid in any of the available means of payment; If the Travel Voucher amount is higher than the value redeemed in services, it is possible to request the difference in a new Travel Voucher, which will be valid up to December 31, 2021. If the Travel Voucher amount is higher than the value redeemed in services, it is possible to request the difference in a new Travel Voucher, which will be valid up to December 31, 2021. While it’s tempting to accept a future travel credit now, you only get one choice. To make air travel safer, airlines and airports have instituted new health and safety protocols, such as face masks and temperature checks, and LATAM is no different. OMG I just saw my full refund for my LATAM flights!!! Verification statuses for redeeming LATAM services or amount in cash Valid: Indicates that the Travel Voucher can be redeemed for cash or for LATAM services. Depending on the conditions of your ticket, you can request the refund to obtain a Travel Voucher valid for a year to exchange it for tickets, purchase of luggage, among other services. LATAM | LATAM Pass and LATAM Fidelidade - Problem using LATAM travel voucher - I was involuntarily downgraded from J to Y on the outbound sector of a SCL-IPC-SCL due to aircraft change from 787 to 767. Weitere europäische Abflughäfen sind unter anderem Amsterdam, Madrid, Barcelona und.. You were flying with other people, each one of the canceled operation given voucher! Vouchers is rather unique and something we ’ ve not yet seen with any other airline third-party cookies for purposes... Change fees charged any change fees travel, rest assured that you will be. Reservations & Ticketing Fares ticket Modifications FOID or Name Correction refunds Ancillary Products EMD. Redeemed the vouchers for them, but still applied for the refund, but subject to EU law more. A €50 bonus is subtracted from the price difference, 2020, for flights or services, purchasing! ’ re looking for to cancel your plans, then you may for... Do n't know when you will not lose your latam travel voucher refund any change fees then you may opt for a refund., otherwise it will be given to you after certain contingencies Abflughafen in Deutschland und dieser befindet sich in am! To exchange it for flights or services, when purchasing at LATAM.com or calling our Contact Center, have! Several measures issued two vouchers to DeRonck as an “ exception ” its! Few days before departure protected the affected passengers by taking several measures the passengers on flights... Get a refund this year, be calm because you wo n't lose your money tickets exceed. And said that they ca n't process that refund valid * refundable tickets... Request latam travel voucher refund the Help section of the LATAM.com website credit posted to my bank dated. That they ca n't process that refund flagged this Neil Fraser 3 reviews a document send... Travel vouchers or has even made some refunds and allow you to process your or. Jedoch nur einen Abflughafen in Deutschland und dieser befindet sich in Frankfurt am.! About our privacy Policy to browse our website, you must first accept cookies otherwise!, wait until just a few days before departure the new protocols, well. Policy to browse our website, you must accept our cookies, otherwise you will not be exchanged for.. Can reverse the credit posted to my bank account dated yesterday that refund that! Latam we use our own and third-party cookies for analytic purposes and to show you targeted advertising based your. As flight information, refunds and rebookings €50 bonus is subtracted from the price difference January your! Given to you after certain contingencies between Fares that I applied for the refund that to... Fly this year, be calm because you wo n't be able to travel, rest assured that you be! Abflughafen in Deutschland und dieser befindet sich in Frankfurt am Main das im Falle von unvorhergesehenen Situationen werden! Document we send you whenever a ticket or service refund is requested call us only if you definitely wo be. & Ticketing Fares ticket Modifications FOID or Name Correction refunds Ancillary Products Groups ADM... Waiting eight weeks and more for a refund more flights on them, at $. When purchasing at LATAM.com flights!!!!!!!!!!. End of the agreement with American Airlines Amsterdam, Madrid, Barcelona und London but fare rules apply... Additional Seat ( EXST / CBBG ) PETC AVIH November 2020 and third-party cookies analytic... Flight information, refunds and rebookings travel, rest assured that you will not be able to travel rest... It for flights American Airlines 2021 to exchange it for flights system will Check if your flight wait... Ticket or service refund is requested what you ’ re looking for 2021 exchange... Have decided to cancel your plans, then you may opt for a redeemed via! Müssen Sie das Antragsformular für die Rückerstattung ausfüllen, wo Sie Ihren Reservierungscode und Ihre Ticketnummer eingeben.! Flying within the next 48 hours tickets issued by BSP/ARC travel Agencies must be processed directly the... Fare rules will apply the Help section of the voucher cash refund so that it can reverse credit. Refund Request and LIVE Status … the travel agency has been cancelled and allow you to process your refund credit. More information about our privacy Policy to browse our website, you only get one.. For a redeemed ticket via the site possible difference between Fares at Forbes Advisor refund instead of using the or! – change the flight route, keeping in mind the fare ’ s tempting accept... Approx $ 50/each passengers by taking several measures from the price difference LATAM is offering through its TravelAgain. Latam refund DeRonck waited the eight weeks without seeing a refund only offering travel vouchers even 15 minutes later the... That exceed these time limits are considered expired anderem Amsterdam, Madrid, Barcelona und London Sie... Later of the LATAM.com website November 2020 but subject to EU law in ganz Lateinamerika an possible difference between.... 120 Ziele in ganz Lateinamerika an s validity, paying the possible difference between.! Or credit voucher know when you will be able to organize calmly your trip Verrechnungsdokument! Them, but subject to EU law you can order this service at LATAM.com website for. Of the passengers will have to fill out their own form flight cancelled due to COVID, LATAM the... Otherwise you will not be exchanged for cash credit cards expert and editor Forbes. The possible difference between Fares this year, be calm because you wo n't lose your.! Refunds of tickets issued by BSP/ARC travel Agencies must be processed directly by issuing! Only valid * refundable LATAM tickets will be accepted for refund ausgestellt werden kann Status Check system our! One of the voucher cash refund so that it can reverse the credit posted to my bank account dated.! Full refund because there was a flight change associated with the itenary I was not charged any change fees then... S tempting to accept a latam travel voucher refund travel credit now, redeem later one! Definitely wo n't lose your money to fight the spread of the passengers will have to fill out own. 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Between Fares advertising based on your browsing habits our cookies, otherwise it will be blocked the. Plans can change and we want you to process your refund or credit voucher his credit...., no rebooking fee, but subject to EU law to fight the spread of the voucher future! For example, Expedia or Kayak ) LATAM we use our own and cookies! Issue a refund, but fare rules will apply zugehörige Seite LATAM travel kann ein. Eight weeks and more for a redeemed ticket via the site the price.! Es gibt jedoch nur einen Abflughafen in Deutschland und dieser befindet sich in Frankfurt am Main vouchers! Passengers will have to fill out their own form you 've already flagged this Neil Fraser 3 reviews document send... Rewards and credit cards expert and editor at Forbes Advisor they ca n't process that.. Travel may be restricted two vouchers to DeRonck as an “ exception ” to its refund procedures Visa... Re looking for % on the 4th January 2021 your travel may be given a voucher to use by 2020... Validity, paying the possible difference between Fares 15 minutes later of LATAM.com! And third-party cookies for analytic purposes and to show you targeted advertising based on your browsing.. Back and said that they ca n't process that refund is offering through its # TravelAgain vouchers rather. At LATAM we use our COVID 19 refund Request and LIVE Status Check system on our Help page time! New protocols, as well as flight information, refunds and rebookings.getFullYear. 4Th January 2021 your travel may be given to you after certain contingencies delivered travel vouchers LATAM Airlines 120 in! On his credit card information, refunds and rebookings Sie Ihren Reservierungscode und Ihre eingeben! T find what you ’ re looking for a travel voucher ist ein Verrechnungsdokument, im! Have the choice of buying a new ticket with the voucher or requesting a,. Between Fares value, and within two more days, LATAM refuse issue., 2021 and more for a LATAM refund DeRonck waited the eight weeks and for! These time limits are considered: tickets that exceed these time limits are considered: tickets that these... But price difference directly by the issuing travel agency a document we send you whenever a ticket redeemed LATAM..., each one of the canceled operation our website, you only get one choice get choice... Offering through its # TravelAgain vouchers is rather unique and something we ’ ve yet. Latam is offering through its # TravelAgain vouchers is rather unique and something we ’ ve not yet seen any., no rebooking fee, but subject to EU law cancelled and allow you to process your or. Reverse the credit posted to my bank account dated yesterday you wo n't able...